Send escalation message and mark record as notified
Send escalation message and mark record as notified
Your support case records update without outreach, leaving escalations unaddressed and customers waiting. It sends an escalation message and marks the record, so coordinators see contact status same day.
Overview
When updated support records require escalation, coordinators need proof outreach occurred. This flow sends the escalation message and records contact status automatically, so managers can verify outreach and outcomes the same day.