Send escalation comment email updates to issue submitters

Your escalation comments go unseen by submitters, causing repeat inquiries and slower triage. Keep submitters informed with concise email summaries so they can respond before resolution.

Overview

Unsent comment updates create repeat inquiries and slow resolutions. This flow delivers concise, contextual email summaries to submitters whenever a comment is added, giving support and QA an auditable communication trail and reducing follow-ups within minutes.