Send escalation alert cards to support team channel

Your chat escalations arrive without merchant context, delaying triage and leaving coordinators guessing. The flow sends context-rich alerts so teams can act and route cases for same-day triage.

Overview

Chat escalations often land with too little merchant context, forcing coordinators to hunt for details. This flow converts each escalation into a context-rich alert so support leads can triage and assign issues within minutes for same-day response.