Send encrypted ticket messages to requesters and log notes
Send encrypted ticket messages to requesters and log notes
Encrypted webhook messages may never reach requesters, leaving agents without an audit trail. Deliver the encrypted message and add a private ticket note so agents gain context within minutes.
Overview
If encrypted ticket messages fail to reach requesters, agents lose traceable context and customers repeat issues. This flow delivers the encrypted content to the requester and logs a private ticket note so agents regain context within minutes.