Send emergency SMS from chat transcript to on-call

Chat transcripts can hide urgent home hazards, leaving agents without triage context. You get prioritized SMS alerts for real emergencies so teams can act within minutes.

Overview

When chat conversations escalate to potential home-service hazards, buried transcripts can delay response and risk safety or property. This flow detects urgent cases and pushes a prioritized SMS to on-call staff so incidents are acknowledged and triaged within minutes.