Send email acknowledgment for new chat messages to sender
Send email acknowledgment for new chat messages to sender
Unacknowledged chat messages leave customers unsure and support without a contact record. You get instant customer confirmations and a logged note for agents, enabling same-day triage.
Overview
Unacknowledged chats create friction and slow triage times. This flow sends an immediate confirmation email to the sender and logs the conversation for agents, delivering clearer handoffs and enabling same-day follow-up.