Send duplicate check results to support team channel
Send duplicate check results to support team channel
Your support webhook delivers raw duplicate-check results, leaving reps unclear which cases need confirmation. It routes a clear ops message and emails owners so issues are resolved same day.
Overview
When duplicate-check webhooks arrive as opaque payloads, your support reps can’t tell which cases need action. This workflow parses the payload and posts a clear message to your ops channel and emails owners so confirmations occur same day.