Send downtime alert for knowledge base to channel
Send downtime alert for knowledge base to channel
Your knowledge base can go unreachable, leaving agents without guidance during live support. This triggers a channel alert so triage starts quickly and access is restored within the same hour.
Overview
When your public help docs go down, agents lose access to critical guidance and triage stalls. This flow turns hourly checks into immediate channel alerts so support ops can investigate and restore access within the same hour.