Send detractor alerts to CSM and ops channels

Your NPS-tagged users lack owner context, leaving detractors untriaged and follow-ups delayed. The workflow notifies CSMs and logs the contact for same-day outreach.

Overview

When detractors go unanswered, CSMs waste time collecting context and outreach slips. This workflow delivers NPS alerts with user and account context directly into team channels and logs the contact so owners can respond within hours and preserve relationship health.