Send delayed NPS email to opted contacts after onboarding

Your NPS-marked contacts can go unsurveyed when the send flag is missed, leaving CSMs without feedback. Send surveys four weeks after opt-in so teams get feedback and act quickly.

Overview

Missed NPS sends leave your customer success team flying blind; this flow guarantees invited contacts actually receive surveys on a consistent schedule. You get predictable feedback delivered and enrolled into follow-up messaging four weeks after opt-in so teams can act quickly.