Send daily support rotation notice to assigned rep

Your scheduled support rotations lack timely alerts, so agents show up unprepared and tickets sit unattended. Notify today's assignee and tomorrow's backup so coverage is visible same day.

Overview

Stop morning coverage confusion by delivering each day's assignment directly to the scheduled agent and alerting tomorrow's backup ahead of time. That simple change makes staffing visible at 07:00, reduces ticket handoff delays, and keeps SLAs from slipping into the morning.