Send customer status change alerts to support channel

Customer status changes arrive without visibility, so account managers miss churn signals and onboarding milestones. Deliver clear status alerts to relevant reps so they can act on critical cases within minutes.

Overview

Status changes are actionable only when your reps see them with context; without that, churn and onboarding work slips through. This flow pushes concise, link-rich alerts into the right channel so account and support teams can respond within minutes.