Send customer message for updated contact records immediately
Send customer message for updated contact records immediately
Your contact records update without triggering outreach, leaving customers waiting and agents scrambling for context. The workflow sends a message and logs delivery so agents can act the same day.
Overview
When contact rows change, this flow sends the right message and writes delivery context back to the record so agents aren’t guessing. That eliminates manual outreach steps and lets your team respond the same day, ahead of SLA windows.