Send CSAT surveys to recent support customers quickly

Support agents miss post-service feedback, letting issues escalate and risking churn. Send CSAT surveys via email and SMS after service so feedback is captured and issues surface.

Overview

When post-service feedback slips through the cracks, issues escalate and customers get frustrated. This workflow delivers surveys by email and SMS right after service so feedback is captured in real time and problems surface before escalation, leaving agents with a queue of actionable tickets.

Notable Features

Send email and SMS surveys
Validate and format phone numbers
Route negative responses for follow-up