Send CSAT rating alerts to team channels immediately

Your conversation CSAT ratings arrive without context, leaving low scores untriaged and high praise unshared. Route ratings to configured team channels so staff can celebrate or triage issues same day.

Overview

Stop letting CSAT signals get buried — route praise and problem ratings to the right team channels so agents are recognized and issues are triaged. Teams will see flagged conversations and comments within minutes, enabling same-day celebration or escalation.