Send CSAT invite events from updated spreadsheet rows
Send CSAT invite events from updated spreadsheet rows
You use a support sheet to queue CSAT invites; rows without events delay review outreach and lower survey coverage. The workflow creates timely invite events so outreach occurs the same day.
Overview
If CSAT invites sit in a sheet, customers miss survey windows and your response coverage drops; this flow turns qualifying rows into CSAT invite events for immediate outreach. That means invites are queued the same day and program coordinators regain predictable survey coverage.