Send critical helpdesk SMS to on-call engineers immediately
Send critical helpdesk SMS to on-call engineers immediately
Your helpdesk alert emails often get buried, leaving urgent product incidents untriaged and risking rider experience. Send immediate SMS so on-call engineers can triage issues within minutes.
Overview
Inbox alerts for critical helpdesk issues are easy to miss, delaying triage and harming rider experience. Route qualifying emails as SMS to on-call engineers so incidents are acknowledged and worked within minutes.