Send critical channel messages to internal triage stream
Send critical channel messages to internal triage stream
Critical customer posts in a monitored channel lose context and attachments, delaying triage. Forward them to an internal review channel so support ops can triage with full context same day.
Overview
Critical customer messages in monitored channels often lose context and attachments, stalling triage and extending resolution time. This flow forwards those messages, with previews, into an internal review stream so support ops can triage with full context within minutes and close gaps same day.