Send confirmation message to customer on event trigger
Send confirmation message to customer on event trigger
Your booking or order payloads arrive without an immediate customer message, leaving customers uncertain and agents scrambling. You send a standardized confirmation so customers get notice same day.
Overview
When external events require customer confirmations, support teams often waste time sending messages manually. This flow sends a prebuilt template to the customer's phone as soon as the event arrives, freeing agents and ensuring customers receive confirmation same day.