Send client email when task comment mentions client

Your ticket comments often mention clients without triggering notifications, leaving requests unacknowledged. Send a client-facing email so the requester and account manager are informed same day.

Overview

When agents mention a client in a ticket comment, updates shouldn’t rely on manual emails. This flow turns those mentions into a branded, threaded email and writes the thread back to the task so clients get notified within minutes and agents avoid extra work.