Send check-in when conversation marked resolved to customer
Send check-in when conversation marked resolved to customer
Unchecked resolved conversations leave customers uncertain and agents without closure context. You get an automatic check-in so agents confirm satisfaction and close cases same day.
Overview
When resolved conversations don't get a follow-up, customers stay uncertain and cases reopen. This flow sends an immediate admin check-in after a configured resolution tag so agents confirm satisfaction and close cases same day.