Send chargeback alert emails when orders not found
Send chargeback alert emails when orders not found
Chargeback alerts often lack matching order rows, leaving billing and PMs unable to confirm transactions. Coordinators are notified so disputes are triaged and resolved same day.
Overview
Chargebacks without an order match create manual chase work and delayed refunds; this flow finds order rows (or flags missing ones) and notifies billing immediately. That means disputes get triaged and acted on the same day, reducing backlog and SLA risk.