Send cancelled order emails instantly to each customer
Send cancelled order emails instantly to each customer
Your order change sheet flags cancellations without notifying shoppers, increasing confusion and inbound support messages. You email customers refund and next-step details so they know status same day.
Overview
When cancellations are recorded in your order sheet, customers expect immediate confirmation; delays create confusion and swell the support queue. This flow sends refund-and-next-step emails automatically, confirming refunds and reducing inquiry volume the same day.