Send cancellation emails for recurring payments to customers
Send cancellation emails for recurring payments to customers
Your recurring payment cancellations lack a customer notice, creating billing confusion. You notify the account holder within minutes, keeping receivables and outreach aligned.
Overview
When recurring-payment cancellations hit your endpoint, billing needs immediate, branded customer notices to avoid confusion and extra support work. This flow parses the webhook, applies brand-specific templates, and triggers the correct transactional email so account holders are informed within minutes and receivables remain accurate before the next billing run.