Send cancellation emails and mark rows for billing
Send cancellation emails and mark rows for billing
Unconfirmed cancellation rows leave customers unsure and billing teams chasing status. Customers and billing teams get clear notice and accurate records before the next billing run.
Overview
When a subscriber flags cancellation, customers and billing often lack timely confirmation and teams scramble to reconcile status. This flow sends a polished confirmation email and records the action so billing and retention analysts see an auditable update within minutes.