Send cancel notice and ask brief feedback from customers
Send cancel notice and ask brief feedback from customers
Your cancelled subscriptions sometimes arrive without confirmation or reason, hiding churn drivers. You get a confirmation and short feedback request so you can act before the next billing run.
Overview
Unconfirmed cancellations hide why customers leave and waste recovery opportunities. This flow sends a confirmation plus a short feedback request within minutes and copies support, giving managers and owners context to act before the next billing run.