Send cancel email to leaving customers requesting feedback
Send cancel email to leaving customers requesting feedback
Canceled subscriptions often arrive without customer feedback, leaving product and growth teams guessing why customers churn. Ask one quick question to capture feedback within 15 minutes.
Overview
When subscribers cancel you rarely hear why, and product teams are left guessing. This flow asks for one quick reason within 15 minutes and records outreach so founders and product managers capture candid churn signals before users disappear.