Send call summaries and recordings to support team

Your call summaries and transcriptions sit outside the support queue, delaying triage and responses. Routing full call notes and recordings to your care inbox gives agents context to act same day.

Overview

When customer calls arrive without context, your care team wastes time piecing together details. This flow delivers parsed summaries, transcripts, and recordings straight into the support inbox and an audit log, enabling claims coordinators to triage and create tickets the same day.