Send board updates to customer chat and open conversation
Send board updates to customer chat and open conversation
Your service board updates lack customer chat context, leaving agents without key notes or links. It posts the update into the customer chat and opens the thread so agents can reply within minutes.
Overview
When updates on your service board aren't mirrored into customer threads, agents lack context and response times suffer. This flow posts updates into the customer's chat, tags the contact and opens the conversation so agents can reply within minutes.