Send bad CSAT alerts to on-call support channel

Your bad-rated support tickets sit unaddressed, leaving frustrated customers without recovery outreach or clear ownership. Get assigned agents and leads alerted so you can start remediation within minutes.

Overview

Negative CSAT needs immediate attention to prevent churn; this flow puts the ticket and satisfaction context in front of the assigned agent and support leads straightaway. By alerting the right people within minutes, you regain control of recovery outreach and reduce the time-to-first-contact.