Send alerts for tickets awaiting engineering work to channel

Your tickets can sit waiting for engineering without context, blocking fixes and slowing responses. Get alerts and a ticket log so engineering and support can triage within minutes.

Overview

When tickets are waiting for engineering, fixes stall and SLAs are at risk; this flow posts context-rich alerts and links the conversation back to the ticket. Support ops and triage leads get the context they need to prioritize and resolve issues, often within minutes.