Send alert when support case count exceeds threshold

Your CRM case report can miss sudden spikes, leaving your support queue untriaged and SLAs at risk. Alerts let support leads triage issues and restore queue health within minutes.

Overview

When case volume spikes, your support leads need immediate visibility to avoid SLA breaches and backlog growth. This flow turns hourly report checks into concise internal alerts so leads can triage spikes within minutes and restore queue health.