Send alert for rapid incoming call spikes to support

Your inbound call stream includes duplicate rapid calls that mask real surges and delay triage. Receive clear escalation alerts so support can triage spikes within minutes.

Overview

If duplicate or clustered inbound calls are hiding real support surges, your agents waste time and SLAs suffer. This flow captures each call, deduplicates recent repeats, and pushes an escalation alert so support can triage spikes within minutes.