Send agent login/logout status to ops dashboard instantly

Your agent login/logout events arrive untracked, leaving supervisors blind to real availability and causing misrouted calls. Supervisors get structured status updates to rebalance shifts in minutes.

Overview

When agent availability is invisible, supervisors scramble and routing suffers. This flow converts raw login/logout webhooks into clean status updates for your ops dashboard so supervisors regain visibility within seconds and can rebalance shifts in minutes.