Send acknowledgment replies for keyword support messages in team chat
Send acknowledgment replies for keyword support messages in team chat
You get support requests in a busy marketing channel that go unacknowledged and lose context. The bot posts instant confirmations so coordinators can triage requests within minutes.
Overview
Stop support requests from sitting unacknowledged in your marketing channel and losing vital context. This posts instant threaded confirmations so campaign coordinators see confirmed requests and can triage them within minutes.