Send a follow-up message when conversation goes idle

When a tracked conversation goes quiet after a check-in, you can't tell if follow-up is needed or the engagement stalled. You get a timely follow-up so conversations resume within two hours.

Overview

Idle client conversations create friction and missed opportunities; this flow captures the last interaction and waits a configurable window before acting. It automatically sends a follow-up message so your coordinators re-engage clients and resolve outstanding items within two hours.