Send a case closure email to ticket requester

When resolved support cases lack notification, requesters stay uninformed and open avoidable follow-ups. Send closure emails automatically so requesters receive confirmation the same day.

Overview

Unacknowledged case closures create extra work and frustrate requesters; automating the final notice restores clarity and cuts repetitive follow-ups. Route every valid resolution payload into a templated closure email so support confirms outcomes the same day and frees agents to handle new issues.