Send 45-day ticket aging alert to support channel
Send 45-day ticket aging alert to support channel
Your support tickets can age without visibility, delaying compliance reviews and escalation. Get clear Slack alerts so support and escalation teams can act at the 45-day milestone.
Overview
Aged tickets are a compliance and SLA risk when they slip off radars. This posts a concise 45-day ticket summary to your support channel so escalation owners get actionable context and can triage within hours of the milestone.