Save email backlog reports to dated reports folder

Backlog report attachments arrive by email but aren't consistently filed, slowing SLA and queue analysis. Saved into a dated reports folder, your support ops can run same-morning backlog reviews.

Overview

If your support inbox contains backlog reports that aren’t consistently filed, analysts and ops waste time hunting for the latest files. This workflow standardizes filenames and folders so support ops and analytics can run backlog and SLA reviews the same morning.