Route user complaint submissions to the correct team
Route user complaint submissions to the correct team
Your user complaint form entries land in shared inboxes without context, delaying editorial and tech triage. You get categorized email alerts to the right team so issues are triaged the same day.
Overview
Reader-reported problems often get lost in shared inboxes and slow down fixes. This workflow routes each complaint to the right editorial or engineering inbox and logs the report so teams can triage issues the same day.