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Route support conversations to partner contacts by code

Route support conversations to partner contacts by code

Support conversations with store codes need manual routing, delaying vendor coordination. It forwards threaded content to configured contacts so partners and reps can act same day.

Route support conversations to partner contacts by code

Overview

Incoming support conversations that contain store or vendor codes are automatically routed to the right partner and internal contacts, eliminating manual forwarding. That reduces coordination lag so vendor and store teams get full context and can act same day.

Route support conversations to partner contacts by code