Route refused payments to chargeback deal and task
Route refused payments to chargeback deal and task
Your refused payments arrive without deal routing, leaving chargebacks untriaged. It updates the deal and creates a call activity so collectors can contact customers same day.
Overview
When payments are refused, chargebacks often sit untriaged and collectors miss outreach windows. This flow converts each refusal into an open chargeback deal and ensures a same-day call activity, giving your collections team a prioritized queue to recover revenue within hours.