Route inbound support webhooks to the correct team channel

Your support webhooks arrive untriaged, leaving reps unaware of customer messages and delaying responses. It posts alerts to the assigned team channel so reps can triage issues same day.

Overview

Unrouted support webhooks leave reps scrambling and slow down response times. This workflow routes incoming conversation events to the right team channel within seconds, so coordinators and reps have context and can triage same day.