Route inbound SMS to team inbox for triage
Route inbound SMS to team inbox for triage
Your incoming patient and referral SMS land in different inboxes and lack scheduling context for coordinators. You receive prioritized, contextual messages in your team inbox for same-day triage.
Overview
Stop inbound SMS from disappearing across inboxes—every message becomes a visible item in your team inbox so schedulers and coordinators have context. That lets your team triage and resolve requests within minutes or complete same-day scheduling before rosters lock.