Route guest complaint calls to store team channels

Guest complaint calls without a store route leave managers missing context and delay recovery. It delivers structured complaint details to the right store team so issues are acted on within minutes.

Overview

When a guest calls with a complaint and intends to return to the store, the on-site team needs context immediately. This flow routes the call details to the correct store channel and delivers a structured summary so managers can act within minutes and recover the visit the same day.