Route finished chat transcript to the right internal team
Route finished chat transcript to the right internal team
When finished web chats aren't routed, questions sit unassigned and follow-up delays conversions. You get transcripts emailed to the correct team for faster triage and response within minutes.
Overview
Unrouted chat transcripts leave reps without context and slow follow-up. This routes completed chat conversations to the right inbox so customer care or sales can triage and respond within minutes, improving first contact handling.