Route email attachments to shared drive for ticket intake
Route email attachments to shared drive for ticket intake
Your ticket attachments land in inbox threads unfiled, slowing triage and erasing case context for agents. Files go to a shared drive so agents find linked evidence for each ticket within minutes.
Overview
Unfiled attachments slow triage and hide crucial case evidence. Route attachments into shared folders linked to tickets so agents find the right files within minutes and keep SLAs on track.