Route delivery feedback to positive and negative queues

Your delivery feedback — ratings and comments — lands untriaged, leaving driver issues and unhappy customers without ownership. You get prioritized and escalated alerts for same-day follow-up.

Overview

Untriaged delivery ratings and comments slow response and obscure repeat issues; this workflow routes feedback into positive and negative queues that your co-founder and reps can act on instantly. The result is clearer ownership and same-day follow-up that improves customer experience and enables timely driver coaching.