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Route critical issues to incident and feature handlers

Route critical issues to incident and feature handlers

When critical issues land unrouted, on-call teams can't triage or notify stakeholders quickly. It routes each item to the proper incident or feature sub-workflow so triage begins same day.

Route critical issues to incident and feature handlers

Overview

Routing consistency for P0s keeps on-call teams focused and prevents costly triage delays. This router guarantees each critical issue starts the correct incident or feature workflow so triage can begin within minutes and SLAs remain intact.

Route critical issues to incident and feature handlers