Route chat messages into on-call triage and ticketing

Your inbound chat messages arrive in an unmanaged inbox, leaving IT without context to triage incidents. It converts messages into triage tickets with context so responders act faster within minutes.

Overview

Untriaged inbound chat messages create blind spots for IT and delay incident response. This flow turns those chats into prioritized, contextual tickets and triggers on-call alerts so responders can acknowledge within minutes.